Cancellation & Refund Policy
Last updated 2 August 2026
1. The short version
2. Why reports are non-refundable
Every paid report is produced on demand from the date of birth and details you enter, and is displayed on screen immediately after payment. There is no physical item, no shipping and nothing to return. Because the entire product is delivered the moment you pay, a refund after delivery would mean returning something you already have in full.
This is why each calculator offers a free check first. The free result shows your core numbers and a genuine sample of the findings, so you can judge the quality before paying for the complete report.
3. When we will refund
We refund in full in these situations:
| Situation | What we do |
|---|---|
| Duplicate payment — you were charged more than once for the same report. | Full refund of the extra charge(s). |
| Payment taken, no report — money left your account but the report never generated, and it is not recoverable from My Account. | Full refund. |
| Technical failure on our side — the report generated but is materially incomplete or corrupted, and we cannot regenerate it for you. | Full refund. |
| Name Correction not delivered — your corrected spellings are not provided within the stated verification window and you no longer want them. | Full refund. |
4. When we cannot refund
- You changed your mind after seeing the report.
- You disagree with the interpretation, or it did not match what you expected or hoped for.
- You entered the wrong name, date of birth or number. Contact us instead — we will regenerate the report with the corrected details at no charge, which is usually faster than a refund.
- You did not download the PDF and later lost access. Reports remain available in My Account, so nothing is lost.
- You bought the same report twice deliberately.
5. Cancellations
NumeroLuck sells one-time reports. There are no subscriptions, no recurring charges and no auto-renewals, so there is nothing to cancel. A purchase can be abandoned at any point before payment is completed, at no cost.
6. How to request a refund
Email [support@yourdomain.com] within 7 days of the charge, with:
- the email address on your NumeroLuck account,
- the date of the payment and the amount, and
- a short description of what went wrong.
We aim to respond within [2 business days]. Approved refunds are returned to the original payment method and typically appear within [5–7 business days], depending on your bank or card issuer. We do not refund to a different account or method.
7. Chargebacks
If something has gone wrong, please contact us before raising a chargeback with your bank — in almost every case we can resolve it faster directly. Raising a chargeback for a report that was delivered as described may result in your account being suspended.
8. Contact
[Registered business name]
[Registered address]
Email: [support@yourdomain.com]